FAQ
FAQ PAGE:
Q: Are there any refunds?
A: Navy-Air Force Half Marathon and Navy 5-Miler has a no refund policy.
Q: Is there an age requirement for the Half marathon and/or the 5-mile race?
A: The minimum age to participate is 10 years old on race day for the Half marathon and 5-mile races. We are not able to accept children younger than 10 years of age due to Navy MWR policy.
Q: Is there a minimum pace requirement?
A: Yes. Half marathon participants must maintain a 15 minute per mile pace (3 hours and 15 minutes). Five mile participants must maintain a 20 minute per mile pace (1 hour and 40 minutes) to complete the course.
Q: Is there a time limit to complete the race?
A: Yes. Our permit requires all participants to cross the finish line by 10:45 a.m.
Q: I am having trouble registering for the race through Active.com.
A: Please visit the Active.com Help & Support page at http://activesupport.force.com/usersupport . You can also contact Active via email or online chat at http://activesupport.force.com/usersupport/UScontact.
Q: When does registration close?
A: Registration will close Sunday, September 10, 2017 or when we hit 9,000 registrants for the Half marathon and 3,000 registrants for the 5-miler.
Q: How do I find out if I am registered?
A: You can confirm your registration by:
- Clicking here and entering your information. The information you enter must exactly match the information you provided during registration.
OR
- Log into your MyEvents.active account and search for this event.
Q: Can I change my race from the half marathon to the 5-miler?
A: Yes, you can change your race from the half marathon to the 5-miler by logging into your MyEvents.active account. Once logged in, locate your registration for the Navy-Air Force Half Marathon and click on "change event category." Select the new event category and complete the registration form. The difference in registration fees between the Half Marathon and 5-Miler will not be refunded.
Q: Can I change my race from the 5-miler to the half marathon?
A: Yes, you can change your race from the 5-miler to the half marathon by logging into your MyEvents.active account. Once logged in, locate your registration for the Navy 5-Miler and click on "change event category." Select the new event category and complete the registration form. There will be a fee to cover the difference between the 5-miler and Half marathon registration fees.
Q: I am no longer able to participate in the event, what are my options?
A: If you are no longer able to participate in the race, your options are:
- Runner-to-Runner Transfer: We are aware training injuries, family commitments and other unexpected situation pop-up in life. Due to this, transfers will be accepted thru August 31, 2017. There is a $20 registration transfer fee. To transfer your registration, the original runner must initiate the transfer by logging into their MyEvents.active account. Locate your registration for the Navy-Air Force Half Marathon or Navy 5-Miler and click on "transfer registration to another athlete." Enter the email address of the runner to whom you are transferring your registration. The receiving runner will receive an email with a link to accept the transfer. The receiving runner will need to complete the registration information and pay for the new registration. Once the receiving runner completes the transfer process, the original runner will be refunded their registration fees in 5-7 business days. The $20 registration transfer fee will be automatically deducted from the refund. For example, if the original registrant paid $50 and the transfer fee is $20, he/she will be refunded $30.
- Registration Protection Insurance: Active Network offers participants a one-time option to purchase event insurance during registration. Navy-Air Force Half Marathon has no involvement in the program. Please visit Active Support for more information.
Q: Can I pick-up my packet and bib number on race day?
A: There will be no packet or bib pick-up available on race day, no exceptions. All runners must pick up their packet at the Runner’s Packet Pick-up on Friday, September 15th or Saturday, September 16th. If you are not able to pick-up your packet, we do allow friends or family to pick-up your packet for you. They will need to bring a copy of your registration confirmation or receipt and their own photo ID.
Don’t see an answer to your question? Please contact us.